Privacy Policy

truststack.media ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at truststack.media or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

We may collect the following categories of personal information:

• Contact information — name, email address, and phone number provided when you book a call, fill out a form, or email us directly.
• Business information — details about your company, content, and goals that you share during onboarding or discovery calls.
• Usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.
• Communications — records of emails, messages, or other correspondence you send us.

We use the information we collect to:

• Schedule and conduct discovery calls and client onboarding
• Deliver our content production services
• Respond to inquiries and provide customer support
• Send service-related communications and updates
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell your personal information to third parties.

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and anonymised.
• Third-party embeds — services embedded on our site (such as Calendly and YouTube) may set their own cookies. Please refer to their respective privacy policies.

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

We use the following third-party services that may process your data:

• Calendly — for scheduling calls. Subject to Calendly's Privacy Policy.
• YouTube (Google) — for embedded video content. Subject to Google's Privacy Policy.
• Email providers — we use professional email infrastructure to manage client communications.

We retain personal information for as long as necessary to provide our services, fulfil contractual obligations, and comply with legal requirements. When information is no longer required, we securely delete or anonymise it.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@truststack.media.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: